Drivers
Agentforce is a cutting-edge agentic AI platform developed by Salesforce that empowers users to create, customize, and deploy autonomous AI Agents to support both employees and customers. By combining familiar Salesforce tools with advanced language models and technologies like Retrieval Augmented Generation (RAG), Agentforce enables agents to adapt in real-time, handling routine tasks efficiently while providing 24/7 availability and scalability on demand. This platform also offers robust governance features for data protection and customization, seamlessly integrating with all Salesforce clouds and external systems to improve customer satisfaction.